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Customer relationships

Do you have a good product and deserve a real chance of success, including with large corporations?

As consultants, we help you by making your life as supplier to a corporation easier. Such organizations often issue purchase orders using specific templates and rules, and make use of the internet for enquiries (eRFQ, eRFx) or negotiating conditions (eAuctions). Decisions regarding larger orders are made by a team comprising staff members from various departments (buying center).
You must be able to prove that your activities are sustainable and ensure that your “ecological footprint” is getting smaller. In the implementation phase your team works together with various functions.

We will help you to recognize and understand the different needs. When it comes to negotiation, we will support you in maximizing the outcome.

As project leader or account manager, we lighten the load for you. This enables you to concentrate on your core business. Whether your business is in mass production or is project-related, we act as your point of contact to customers for commercial and organizational issues and ensure that orders are processed achieving a high level of customer satisfaction within the agreed scope of services. This way, your margin will still be on track at the end of the project. We also make sure that customers are keen to work with you again in the future. Naturally we use customer contacts in order to generate additional orders for your company.

As commercial and technical experts, we bring with us the understanding which is necessary to fully understand customers and “speak their language”.